Frequently Asked Questions
Everything you need to know about shopping with Luxe by Kan.
Are all products at Luxe by Kan authentic?
Yes, we guarantee that all items sold on our platform are 100% authentic and sourced directly from authorized retailers or the brands themselves.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days for domestic orders. International shipping times vary by location but generally arrive within 7-14 business days.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original condition, unused, and with all tags and packaging intact to qualify for a full refund.
Which payment methods do you accept?
Luxe by Kan accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and select buy-now-pay-later options at checkout.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific delivery address.